AlertFind^® Overview

Contact & Help Your People During a Crisis

During a crisis or disaster, normal lines of communication may fail when you need them most. Yet, in today’s world, success often requires the ability to reach your people quickly – whether just a handful or tens of thousands.

AlertFind sends email, two-way SMS messages, and makes voice calls to find people regardless of location, at any time and on any device. It can deliver instructions, ask questions, collect responses and since it can tell if it has reached a live person, it can even transfer the recipient to a live representative or call bridge. Once found, AlertFind provides the tools to manage through the crisis and accelerate recovery.

Reach anyone, anywhere, and at any time

AlertFind is the most powerful crisis communication and collaboration tool available to manage through crisis events. Built from the ground up with the security, scalability and compartmentalization required to service global organizations, AlertFind provides the ability to quickly and reliably distribute and collect critical information in real-time using all available communication channels. AlertFind provides maximum coverage flexibility; contacting people over a dozen different devices with user specified escalation rules.

Only AlertFind enables collaboration to manage through a crisis

Managing a crisis situation and accelerating recovery times requires collaboration among leaders, teams, employees, suppliers and customers. Unique to AlertFind is the Incident Collaboration Center™ (ICC), a web based meeting place designed to provide dispersed constituents the tools needed to collaborate on decisions and track progress as events unfold. With the ICC organizations can securely share information over the web, track status with real-time incident logs, assign tasks and interactively track progress, and maintain clear communication including a standby website for emergency use.

Meet the stringent requirements of your enterprise-class organization

AlertFind is the only incident management system designed to meet the unique needs of large enterprises for multi-team support, security, data integration, and mass bi-directional notifications to hundreds of thousands of users. Hierarchical permissions based on teams, managers, or users can be granted to compartmentalize system access. For example, a local manager can be delegated permission to notify all employees at a given city, and corporate managers have access to all employees or any subset as delegated. Contact security remains protected, the system works for any number of contacts and remains up-to-date by synchronizing with corporate directory or HR systems.

Achieve the lowest TCO for enterprises of any size

As an on-demand service, the costs for deploying and operating AlertFind are known upfront with little or no initial investment required. As your business needs grow, AlertFind can easily protect any number of contacts without adding additional maintenance work for your IT staff. AlertFind has predictable monthly pricing to provide the most powerful crisis communication and collaboration system at the lowest cost.

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