Why Choose AlertFind®
Most crisis notification services fail when the goal is to simultaneously reach tens of thousands. Even more so when asked to track incident status, assign recovery tasks, or securely share critical documents. As an on-demand service designed from the ground up to meet the rigorous requirements of even the largest organizations, AlertFind is the most innovative and dependable crisis notification and collaboration service available.
Millions of users depend on AlertFind today
Battle tested during hurricanes, power outages, terrorist attacks and more routinely, through severe weather challenges, AlertFind has assisted thousands of customers ensure the safety of their people and the continuity of their business. With AlertFind you can reach your people quickly regardless of their location, at any time and on any device.
- Millions of users around the world depend on AlertFind
- Hosted at top-tier world-class disaster recovery datacenters
- Built on the Dell MessageOne™ Managed Services Platform™
When choosing an emergency notification service, all providers are not created equal. Many vendors operate out of minimalist datacenters that depend on a limited number of Internet gateways and voice carriers. They operate their own datacenters in low-security office buildings or co-locate them in large data farms that do not meet rigid business continuity standards.
AlertFind is built on the Dell MessageOne Managed Services Platform, to provides the most resilient and secure emergency notification and collaboration service available today. It is hosted at top-tier disaster recovery datacenters around the world to ensure the service is always available. Unlike notification systems that are built on patched together software from multiple vendors, AlertFind is designed from the ground up by Dell MessageOne to meet the expansion, security, multi-team support, data integration, compliance auditing, and mass notification needs of even the largest of enterprises.
Communicate and collaborate
Dell MessageOne AlertFind provides true two-way emergency communications to help you reach your people – no matter where they are or the time of day. AlertFind can poll users to gather real-time data on their safety, status, or on the status of critical situations as they unfold. The AlertFind Incident Collaboration Center provides dispersed employees and managers a centralized, web-based location to coordinate crisis management and recovery efforts.
Collaborative decision making tools
- Post running status on incident logs
- Remotely post role-specific tasks and track completion progress
- Securely share critical documents
- Provide an emergency external website
Automated notification and response
- Contact thousands of individuals simultaneously
- Gather real-time status of notifications and acknowledgements
- Predefine common scenarios
- Complete web-based administration
Flexible outbound & inbound reach capabilities
- Attempt multiple devices per user
- Specify escalation orders based on user, time of day and day of week
- Deliver personal notifications via an intelligent inbound interactive voice response (IVR) capability that recognizes users, groups or teams
- Easily set up multiple IVR lines for call in notification and information capture from unreachable contacts
Flexible, secure acknowledgement methods
- Unlimited two-way polling
- Secure PIN message delivery
- Acknowledgement via voice, http, email, or IVR code
- Automatic conference call bridging
- Conduct virtual “roll call”
Sophisticated, real-time status reports
- View aggregate response rates
- View results by user or device
- Downloadable audit reports
Automation to keep contact information up-to-date
A notification system is only as good as the contact data it contains. If emergency contact data is inaccurate or out of date, important messages may not be delivered. Dell MessageOne AlertFind is designed to directly import information from a wide variety of directory, HR, and administrative systems to ensure that contact information is always accurate and up-to-date. AlertFind can even poll users directly to prompt them to update their contact information on a timely basis.
- Integrate with corporate systems to reduce administration burdens and improve accuracy
- Poll users for self-serviced updates
- Web API available for custom integration
Dell MessageOne supports data import from a wide variety of existing systems of record, including:
- Email Systems: Microsoft® Exchange and Lotus Notes®
- Enterprise Directory Systems: Active Directory®, LDAP
- HR Systems: Peoplesoft, SAP, AG Edwards, Oracle
- DR Planning Software: Strohl Systems, SunGard
- Customer Databases: Any SQL-compliant database
Built to service even the largest of organizations
Alternative notification solutions are not designed to meet the needs of large organizations for multi-team support, security, data integration, or for mass notification to hundreds of thousands of users, with full auditing compliance. Budget providers send notifications via email using SMTP gateways that are slow, unreliable and often get treated as SPAM. Many top-tier competitors use 1-way SMS, where there is no way to know if the recipient read the message. AlertFind uses 2-way SMS to ensure full communications with recipients. AlertFind is designed to provide superior value for even the largest of organizations.
AlertFind sends SMS messages via contracted gateways directly to the cell phone carriers under strict service agreements. Budget notification services that send only email based messages via SMPT, bounce from server to server, unencrypted, around the Internet. Cell phone carriers charge tolls for SMS messages while SMTP messages are reluctantly delivered for free and therefore SMS is a more reliable notification delivery vehicle.
The greatest benefit of SMS over SMPT is that SMS can be 2-way. This allows full communication with recipients - notifications are sent, confirmed and the recipient has the option to respond. Dell MessageOne uses 2-way SMS to ensure mass notifications are executed reliably.
Rapid deployment, zero maintenance, low costs
As an on-demand service AlertFind costs are known upfront with little or no initial investment and low monthly fees. Dell MessageOne reduces administration headaches by bearing the burden of maintaining, upgrading and providing expansion capacity for the service. The Dell MessageOne AlertFind service provides superior value to achieve the lowest total cost of ownership for crisis communication and collaboration services.
