EMS Enterprise Archive™ Frequently Asked Questions
Can I start small and grow later?
EMS Enterprise Archive can be installed in a day for any number of users. Many customers choose to initially implement for a sub-set of users for a pending litigation hold or a key set of executives and later decide to expand to the entire organization. Provisioning additional users requires no additional management or resources on your part and can also be done in a day. Unlike other archiving systems EMS™ has a flexible retention policy management engine that can add users with unique retention policies at any time.
Legal Holds, increased compliance requirements for Federal Rules of Civil Procedures (FRCP) rule changes, and the ongoing evolution of business practices are requiring changes to retention period policies.
For many archiving systems, retention periods are fixed lengths and often locked in at deployment. The costs to change these systems often include upgrades, new hardware and licensing, consulting fees, professional services and increased maintenance costs. EMS Enterprise Archive has built-in flexible and granular retention policy engines that allow changes or Legal Holds at any time without the costs of difficult in-house modifications.
EMS on-demand services can provide virtually infinite mailboxes for any number of users, can be expanded at any time, and the costs associated with deploying and maintaining EMS are fully known upfront.
Does EMS Enterprise Archive require EMS Email Continuity™?
No. Each service is often implemented independently, but when combined the benefits are greater than the sum of the parts. Together, a single copy of each email is stored for use in disaster recovery and archiving, and both systems are administered from a common web-based console reducing system complexity and administrative headaches. Email downtime is eliminated, providing a more accurate archive. Email and the archive are always available and your retention policies are always working regardless of the status of your local infrastructure, staff and systems.
Can end-users remotely access archived emails?
Yes. Users can remotely access archived mail via the Outlook® Extension or from any web browser.
How long does an enterprise wide archive search take?
Less than a second. Built using the latest retrieval methods including a full text index of message headers, body and attachments, emails are quickly retrieved based on any criteria or search terms.
What types of attachments can you search?
Over 370 types of attachments are indexed and can be rapidly searched providing you with complete results of any attachment search.
Who is able to retrieve archived emails?
End-users have direct access to their personal archives and administrators can search globally or delegate tightly bounded “scoped reviewer” search authority to others as needed for legal or departmental review.
How is the archive managed?
Administrators have full control over which users are included in the archive, their individual retention periods, who has access to the archive, and whether users can restore individual messages from the archive back into their mailbox.
What audits are available?
EMS Enterprise Archive provides a complete audit trail for all operations including permission and policy changes.
Where does the archived data reside?
Within the Dell MessageOne™ global network of top-tier disaster recovery datacenters.
Can you handle multiple email aliases?
Yes. EMS Enterprise Archive synchronizes with Active Directory® to locate all aliases and distribution list entries.
What are your retention periods?
Retention rules can be set granularly by user, group, department, job function, level, for any period of time.
Does Dell MessageOne EMS Enterprise Archive have enterprise-class security?
Yes. EMS Enterprise Archive utilizes strong-key encryption, secure transport, a customer specific key for storage, and full integrations with Windows® Authentication®. All data is encrypted at rest in the datacenters. It is also transmitted in an encrypted fashion. No VPN or dedicated network is required to secure email.
In the recovery process, how is data restored?
Data is restored directly to the users’ inboxes using a native connection to Microsoft® Exchange as an identical copy of the original email that was lost.
How does EMS Enterprise Archive impact my network?
EMS does not require customers to set up special network connections like VPNs, nor do they need to open inbound connections into their network.
How do you deal with confidential and intellectual property?
Securely. Access is integrated with Windows Authentication and all data is stored and transmitted encrypted. For e-Discovery, administrators or legal staff can be granted strictly bounded review permissions.
If I choose to change vendors can I get my data out of your system?
Yes, all email and attachments can be exported back to your environment.
How can I import email data into EMS Enterprise Archive?
Email can be imported from your primary email system or .pst files.
