Why Choose EMS™
Millions of people around the world depend on the Dell MessageOne™ on-demand services for business continuity, archiving and disaster recovery. More than one thousand CIO’s at global companies including Motorola, Allianz, and Blue Cross Blue Shield trust Dell MessageOne to eliminate the risks of managing email. Dell MessageOne Email Management Services (EMS™) are the first and only integrated, managed service solutions capable of eliminating email downtime and data loss, securely archiving email, and protecting your network from spam and virus attacks.
There are hundreds of reasons why EMS is a better solution than alternative on-site or less integrated on-demand services, but at a high level there are three primary reasons why EMS is a smarter decision:
1. EMS has a better service delivery model
The only solution to fully eliminate downtime and data loss
On-premise software solutions are susceptible to local infrastructure outages, configuration errors, and require substantial maintenance from IT staff including patch management, upgrades, server capacity management, index maintenance, etc. They just cannot provide the availability of remotely hosted, on-demand services. However, most on-demand services lack the integration with corporate systems to synchronize user information, provide authentication services, and implement storage management in order to reduce maintenance burdens.
EMS is built on the Dell MessageOne Managed Services Platform™ that provides the high availability and maintenance free benefits of on-demand services with the integration capabilities of on-premise software. EMS provides a zero maintenance, standby email system and an always available archiving and perimeter security system that ensures your organization always has access to email and archiving services without downtime or data loss. EMS is the only solution that can:
- Eliminate all email risks more
Together, EMS Email Continuity™, EMS Email Security™, and either EMS Enterprise Archive™ or EMS Rapid Archive™ eliminate all the risks of managing email by eliminating email downtime, providing complete control over retention and deletion policies, offering sub-second e-Discovery search, and providing best-in-class spam and virus blocking. These services use a common architecture, common control and administration system, integrate with corporate systems to reduce maintenance, and have a common data store to reduce storage and bandwidth costs.
Hide… - Eliminate downtime due to local infrastructure dependencies more
In-house email solutions are, in-house. They are dependant on local infrastructure, directory services, and susceptible to database corruption, Windows® viruses, and configuration errors. EMS on-demand services can sever these dependencies by capturing email at the perimeter allowing email to continue working during local infrastructure outages.
Hide… - Eliminate data loss windows more
In addition to service outages, local infrastructure interruptions can cause data loss when the last good backup misses the most recent transactions. Tape backup always has some data loss window. Even vaulting and other highly available technologies will have data loss windows after configuration errors, loss of directory service, data corruption or local infrastructure outages. EMS eliminates the data loss windows of tape, replication, vaulting or log shipping systems by restoring lost messages from off-site data storage back to Exchange after any primary system outage.
Hide… - Scale to any size organization more
When mail volume grows and the original on-premise system can no longer keep up, servers, storage, bandwidth and complementary high-availability and backup solutions must be purchased and integrated into the existing environment. As the equipment reaches the end of its useful life, new hardware and software licenses must be purchased to keep the system running. These upgrade demands routinely increase the complexity of staffing and managing the system. With an EMS’ on-demand service, scalability is no longer an internal problem. EMS on-demand services can provide virtually infinite mailboxes for any number of users and are essentially maintenance-free.
Hide… - Provide archives that are inherently more tamper-proof more
With the growing e-Discovery requirements most organizations face, proving that email searches are thorough and that documents have not been modified is increasingly becoming a challenge for on-premise email systems. EMS on-demand services act as a tamper-proof, third party custodian for email archives that provides a complete audit trail of all activities, including permission and policy changes.
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2. EMS reduces complexity and administrative headaches
Integrated on-demand services save time and effort
As attempts to provide bullet-proof email management have exponentially become more complex, the difficulty of operating these systems have grown to the point where this complexity often causes the very outages that these systems were designed to prevent. EMS’ Store Once, Use Everywhere™ architecture unifies disaster recovery (DR) and archiving storage and management to provide email continuity and an accurate, tamper-proof, policy compliant archive. This architecture eliminates the complexity (and costs) of duplicate storage, dueling retention policies, and multiple high availability (HA) solutions incurred with less integrated systems.
With EMS on-demand services, very little software or hardware is deployed on-site and the burden of maintaining and growing the system is shifted to Dell MessageOne. Virtually infinite mailboxes are provided for any number of users.
- Reduce the risks of managing multiple copies of critical data more
On-site and poorly integrated email management systems store multiple copies of messages in separate systems for primary storage, disaster recovery, backup, archiving, Legal Holds or high-availability use. Storage costs are driven higher and dueling retention policies and compliance issues place an increased burden on management resources.
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EMS’ Store Once, Use Everywhere architecture stores a single copy of messages in Dell MessageOne secure datacenters for use in disaster recovery, archiving, legal discovery, policy compliance and storage management. EMS’ integrated archiving and backup email system securely located off-site simplifies in-house operations enabling organizations to install a less complex email architecture, greatly reduces backup procedures, and minimizes the complexity of day-to-day email management efforts. - Prevent the complexity of re-architecting as needs change more
Data retention period assumptions drive the storage system designs of email system architecture. As email dependency increased, retention periods have become longer, more stringent and varied across different classes of employees and departments. Legal holds, increased compliance requirements for Federal Rules of Civil Procedures (FRCP) rule changes, and the ongoing evolution of business practices are now requiring new retention period policies.
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The costs to implement these changes often include upgrades, new hardware and licensing, consulting fees, professional services and increased maintenance costs. EMS on-demand services have built-in flexible and granular retention policy engines that allow policy changes or Legal Holds at any time without the costs of complex in-house modifications. - Stop customer support finger pointing more
On-premise email solutions are often heavily customized. This often results in combinations of products from multiple vendors that are difficult to support. While most vendors attempt to provide exemplary customer support, this becomes very difficult to achieve when every installation is unique. EMS on-demand services have 24/7 support and by design are easier to maintain.
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3. EMS provides the lowest total cost of ownership
Deployed in a day, zero maintenance, priced like insurance
Alternative email management solutions are difficult to deploy and even more difficult to expand, requiring provisioning and maintenance of servers, licenses, patches, additional storage capacity, additional user capacity, disaster recovery systems, and complex backups on multiple, non-integrated solutions. Why pay for complex, redundant systems when better availability and performance is available maintenance free? The Dell MessageOne on-demand services are priced like insurance to achieve the lowest total cost of ownership.
- Avoid unpredictable deployment time and costs more
On-premise continuity and archiving solutions require considerable up-front planning, are intrusive in nature and often require many hours of professional services before fully operational. Many require substantially reconfiguring the existing environment, re-architecting the server topology, adding a VPN or inducing security holes. Unlike in-house solutions, EMS on-demand solutions are quick and easy to implement. Deployment time is measured in hours – not weeks or months.
Hide… - Zero maintenance, automate upgrades more
The MessageOne Managed Services Platform enables single-day deployment, zero maintenance burden, and fully automated product updates and upgrades for all MessageOne applications. EMS eliminates the need to manage patches, servers, licenses, storage capacity, memory indexes, user capacity, disaster recovery, high availability and complex backups on multiple, non-integrated solutions.
Hide… - Enjoy predictable monthly costs more
The costs for deploying and operating the EMS on-demand services are fully predictable. Little or no initial investment is required and low monthly rates are agreed upon upfront.
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