EMS Email Security™ Frequently Asked Questions
How does EMS Email Security filter incoming spam?
EMS Email Security uses a multi-tiered engine, including Proofpoint’s MLX engine that inspects the full range of attributes of incoming messages including sender IP addresses, message envelope headers and structure, and the unstructured content in the body of a message. The MLX engine leverages machine learning techniques to provide a revolutionary spam detection system that analyzes millions of messages to automatically adjust its detection algorithms to identify even the newest spam attacks without manual tuning or administrator intervention. Inspecting over 350,000 attributes of each message, MLX provides the best spam filtering available.
How does EMS Email Security eliminate viruses?
EMS Email Security utilizes multiple virus engines that automatically add new virus signatures as they are identified. EMS™ acts as a firewall that protects your IT perimeter from directory harvest and denial of service attacks.
How does the system stay current?
In addition to the automatic update of virus and spam signatures, EMS Email Security uses machine learning techniques to evolve with new spam and new virus attack methodologies, predicting and stopping never before seen attacks.
How are safe/block lists managed?
There are two types of safe senders lists: the Global Safe Senders List that applies to everyone in the organization and personal Safe Senders Lists. Administrators control the Global Safe Senders List, end-users control their personal Safe Senders List and can add addresses of people, organizations, and mailing lists from which they want to receive messages. If a sender's address is included in a safe senders list, EMS Email Security filters messages from that sender for viruses or inappropriate content, but it does not filter the messages for spam.
There is also a Global Blocked Senders List and a Personal Blocked Senders List. These lists contain addresses of people, organizations, and mailing lists from which you do not want to receive email messages (spam).
EMS makes it easy for end-users to manage safe/block lists directly in Outlook® or from a web browser.
How does the quarantine work?
Quarantine is where email messages that might contain a virus, inappropriate content, or spam are temporarily stored. If a message is infected with a virus, Email Security removes the virus. If it is determined that a message quarantined as spam is not spam, it can be released from the quarantine. After a designated period of time, EMS Email Security automatically deletes messages not released from the quarantine.
When messages sent to end-users are routed to the quarantine, Email Security sends end-users an email notification, called an End User Digest (or Digest), with a list of the messages received that it stored in the quarantine. End-users can view message subjects to determine content and, for each, determine whether to release it from Quarantine and deliver it to their mailbox, or leave it in the quarantine for eventual deletion. EMS makes it easy for end-users to manage quarantined mail directly in Outlook® or from a web browser.
Does EMS Email Security consolidate aliases?
EMS automatically synchronizes directory information from the primary email system to ensure that users receive a single intelligent digest of quarantined email, no matter how many email aliases and addresses they may use.
How long does it take to deploy EMS Email Security?
EMS can be fully deployed and tested in just a few hours, even for companies with 100,000 employees or more.
What is involved in the administration and maintenance of EMS Email Security?
Based on the Dell MessageOne™ Managed Services Platform™, EMS Email Security is able to eliminate manual administration of user lists and credentials and provide a unified administrative interface for rapid administration and customization.
What hardware do I need?
The EMS solution is a fully managed service that can be administered through a single web-based console. A lightweight Dell MessageOne server is deployed in your environment to synchronize information with your corporate systems and encrypt data for transfer to the Dell MessageOne top-tier, disaster recovery datacenters.
What email platforms are supported?
Microsoft® Exchange and Lotus Notes®
