MessageOne Expands Communications Capabilities In New Version Of Its Emergency Notification And Escalation Solution
Enterprise-Class Emergency Communications AlertFind Platform Offers New Hotline Service to Maximize Business Use
Austin, TX – February 28, 2006 – Meeting the unique needs of enterprises to communicate quickly during an emergency, MessageOne today announced that its AlertFind™ emergency notification and escalation service is the first to offer telephone hotline services and incident management capabilities. In addition to its time-critical crisis communications service, MessageOne now enables organizations to extend their investment in AlertFind with its new specialized telephone Hotline capabilities for large numbers of callers to access timely information.
In an emergency or disaster, AlertFind allows companies to reach out to thousands of employees, customers and other constituencies to deliver important messages instantly. AlertFind automatically send outs thousands of emergency alerts to designated individuals using each person’s preferred method of communication (e.g cell phone, email, home phone, etc.). With enterprise data security & access control, AlertFind enables organizations to create teams of users around business units, departments, crisis response teams, geographies, roles and to control which data and functionality each user can access.
MessageOne AlertFind Includes More than 25 New Features:
- Hotline: AlertFind’s new Hotline feature enables companies to create a dynamic information line for employees and customers to dial into to retrieve information relevant to them. In the past, organizations had to buy a separate service to have both Hotline capabilities and emergency notification.
The Hotline service has many uses and can be set up to deliver broad, general information for an organization or it can be used to set up specialized paths to information for different groups. For example, for a company impacted by a natural disaster, such as Hurricane Katrina, that knocked out their telephone PBX system, AlertFind can serve as a back up for the overall corporate phone system. Callers can be rerouted to the AlertFind system during an emergency, with options such as press 1, if you are an employee; press 2 if you are a client; press 3 if you need general information on the firm.
Another example, for companies with multiple campuses, an employee from the Colorado campus can call the hotline number, press “1” for Colorado and get specific information for that facility. - Incident Management: Enhancing the core solution, AlertFind is the only emergency notification and escalation service that now offers full incident management, to allow groupings of notifications that relate to a specific situation. During a particular crisis, administrators may send dozens of messages to provide updates, collect information and to deliver personalized information to different groups. Now AlertFind allows companies to group and manage these multiple messages under a single incident. This greatly facilitates reporting, data collection, and creating templates for end-to-end management of complex incidents.
- Flexible Service Level Agreements (SLA): AlertFind has the most flexible Service Level Agreement in the industry with shared, dedicated or guaranteed lines. With this flexible service level offering, MessageOne allows customers to choose the options that best fit their IT and business needs, delivering the most economical service that doesn’t compromise on SLA’s. Importantly, AlertFind enables customers to select a mix of dedicated and shared SLAs for different people in the organization.
MessageOne operates data centers worldwide to support the needs of its global customers. AlertFind is the only emergency notification service hosted in IBM and SunGuard top-tier disaster recovery data centers worldwide, to ensure organizations receive the highest level of reliability.
“With these new capabilities, AlertFind now provides even more communications options for enterprises,” said MessageOne’s CEO Satin Mirchandani. “In response to customer input, we have made AlertFind more valuable for the enterprise to enable businesses to get the most out of their investment.”
About MessageOne
Headquartered in Austin, Texas, MessageOne is the leading provider of managed services for email management, archiving and business continuity. For enterprise email and wireless messaging systems, the company’s Email Management Services (EMS™) provides comprehensive email archiving, storage management and e-Discovery with the total continuity, recovery, and security protection only available from a managed service. In addition, MessageOne’s AlertFind™ provides guaranteed emergency notification and escalation to help companies protect their employees during any crisis or disaster. Millions of users around the world depend on MessageOne for its award-winning managed services.
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For more media information, contact:
Paul D'Arcy
Phone: 512-652-4500
Email: paul_darcy@messageone.com
Kirstan Ryan
Phone: 512-652-4500
Email: kirstan_ryan@messageone.com
