MessageOne Launches New Managed Services For Email Archive, Encryption, Recovery And BlackBerry Continuity

Offers End-to-end Email Management with Security, Recovery, Encryption and Archiving and the First BlackBerry Continuity Service

Austin, TX – April 17, 2006 – Expanding its line of managed services for complete protection of business email, MessageOne, Inc, today launched new Email Archive, Recovery, Encryption and BlackBerry Continuity products. With nearly two million seats under management, its industry-leading Email Management Services (EMS™) platform for end-to-end email management now includes security, archive, recovery, encryption and the industry’s first service for BlackBerry Continuity.

Email Critical to Business

Email has clearly become the most widely used software application in virtually every corporate enterprise. According to recent research from IDC, 35 billion email messages are generated every business day – up from 10 billion email messages daily just five years ago. Even with the importance placed upon email in today’s enterprise, the potential for email failures still remains very high. In fact 75% of email systems will fail in the next 12 months, according to MessageOne.

MessageOne’s new EMS platform builds on the success of EMS Email Continuity – the solution that has maintained email service for thousands of companies due to everything from power outages to hurricanes and floods, and the recently announced EMS Email Security – a new hosted service to eliminate spam, viruses and unwanted content from a company’s email environment. EMS provides complete protection against outages and security threats caused by corruption or problems with Exchange ™ or Active Directory ™.

Announced today, new EMS managed services for email protection and continuity from MessageOne include:

EMS BlackBerry Continuity: Ensures that BlackBerry devices continue to operate during any email outage.
EMS Email Archive: Provides a secure, cost-effective “store once, use everywhere” email archiving service for email continuity, legal discovery, compliance, and recovery and storage management. It features unique Google-like subsecond retrieval capabilities.
EMS Email Recovery: Recovers lost email messages back to primary environment after an outage.
EMS Email Encryption: Provides gateway-to-gateway encryption to ensure secure message delivery

“We have had great success maintaining our corporate email system with MessageOne's EMS,” said Benjamin Ruset, Infrastructure Manager, GridApp Systems. “And, the EMS Security anti-virus and spam services have made a night and day difference in the amount of spam that has reached the inboxes of our staff. From an administrative standpoint, I love how messages are condensed into a digest, and all the end user has to do to release an email is click on a link without worrying about remembering a username and password. Beyond the EMS suite, it's incredibly refreshing to deal with MessageOne. Rarely do you call a vendor and deal with anybody that is both so enthusiastic but also sincerely interested in helping solve their customer's problems.”

First BlackBerry Continuity Service

As many organizations now rely on BlackBerry devices for email communications, MessageOne is now offering the first continuity service that ensures BlackBerry devices continue to operate during any email outage. Key features include:

Full Archive & Policy Compliant: Emails remain in the organization’s environment during an outage and are fully restored to their primary service and archived.
Maintains RIM Security Protocols: All email traffic continues to be triple-DES encrypted during an emergency activation, in full compliance with RIM security protocols.
Rapid Global Deployment: Easy to deploy rapidly because its automated policy-driven global deployment and does not require any end user reconfiguration.
Minimal Administration: EMS BlackBerry Continuity includes all software, hardware, service, and support and requires minimal administration or management.

EMS Goes End-to-End With Archive and Recovery

EMS Email Archive provides the value of “Store Once, Use Everywhere”™ through a managed service that securely stores email offsite based on specific email retention policies. Once email is stored, EMS Email Archive helps companies ensure continuity and recovery, improve the performance of production email systems, save messages in compliance with regulatory requirements, and facilitate rapid discovery and production of email for legal purposes. To help quickly find archived messages for legal discovery, EMS Archive features a unique subsecond retrieval in a Google-like search capability.

Rounding out the EMS platform for end-to-end email protection, EMS Email Recovery is the first solution to eliminate the risk of email data loss. The new EMS Email Recovery ensures organizations that they will never lose an email message – under any circumstances. This is in stark contrast to other backup solutions, such as tape, that provides a large potential data loss window and high failure rates, and solutions such as clustering, SANs and replication backup, which are vulnerable to database corruption.

Key Features Set EMS Platform Apart

EMS Email Archive and EMS Email Recovery, along with the entire EMS platform, are delivered as part of a fully managed service from MessageOne which can be deployed in a few hours, requires no dedicated staff, and can be easily administered from a single web console. Additionally, all components of EMS benefit from enterprise-class security using strong key encryption, secure transport, a customer-specific key for storage, and full integration with Windows Authentication to ensure passwords remain secure.

The key features of EMS Email Archive include:

Store Once, Use Everywhere – store each email once and use it for compliance, storage management, legal discovery continuity, recovery and security.
Google-Like Search – built using the latest sub-second retrieval using full text index of message headers, body and 370 types of attachments to provide quick retrieval of email based on any criteria or search terms. Provides rapid discovery for legal purposes.
Direct End User Access – provides end user access to a personal archive where users can provide self-service to find email and restore a lost email back to their in-box.
Flexible Restoration – can generate an archive based on any search terms for restoration back to the customer’s primary environment.
Policy Management and Auditing – complete control for administrators to manage which users are included in the archive, their individual retention period, their access levels, and a complete audit trail of all activities including permission and policy changes.

The key features of EMS Email Recovery include:

Data Loss Protection – the only solution that can ensure a company will never lose an email message – no matter what.
Data Corruption Protection – message-by-message synchronization and recovery protects against data-level corruption.
Lost Message Recovery – easy to find the missing messages and quickly restore them to the primary environment – intact with all forensic information.
Fast Restoration without Downtime – quickly restores any message or group of messages – without need to rebuild entire server or environment or to restore terabytes of email to find one lost message.

EMS Encryption

MessageOne’s EMS Email Encryption provides gateway-to-gateway encryption to ensure secure message delivery, using Transport Layer Security (TLS) protocols. With EMS Email Encryption, it also provides a secure environment for collaboration with trusted partners, who also use TLS security. As a fully managed service, there is no complex, hardware, software or equipment and no end user deployment or configuration required for senders or recipients.

Unrivaled Email Protection

“MessageOne has always been the ‘go-to’ company for unrivaled email continuity. Today, we have greatly expanded our email services so that we can provide one trusted solution for complete email protection,” explained Satin Mirchandani, CEO of MessageOne. “As email continues to evolve in the enterprise, so have our range of services, keeping pace to ensure organizations can take full advantage of all that email has to offer, without the headaches of managing email continuity and the threat of data loss.”

Pricing and Availability

MesssageOne’s EMS platform is currently available as a full end-to-end solution for email management or as individual services for a particular need.

About MessageOne

Headquartered in Austin, Texas, MessageOne is the leading provider of managed services for email management, archiving and business continuity. For enterprise email and wireless messaging systems, the company’s Email Management Services (EMS™) provides comprehensive email archiving, storage management and e-Discovery with the total continuity, recovery, and security protection only available from a managed service. In addition, MessageOne’s AlertFind™ provides guaranteed emergency notification and escalation to help companies protect their employees during any crisis or disaster. Millions of users around the world depend on MessageOne for its award-winning managed services.

Exchange, Windows and Active Directory are trademarks of Microsoft.
MessageOne is in no way sponsored by or affiliated with Microsoft.

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For more media information, contact:

Paul D'Arcy
Phone: 512-652-4500
Email: paul_darcy@messageone.com

Kirstan Ryan
Phone: 512-652-4500
Email: kirstan_ryan@messageone.com